Adelanyu Sheriff Ladipo – 5966952
Ander Saez Sebastian – 5936623
Mohammed-Hassan Maidoki – 5148488
Salman Zafar – 6011749
M29EKM - Management of Quality
Lecturer - Phil Lewis
Lecture Assistant – Magda Rybak
Quality Management System: Coventry University
(Engineering and Computing Department)
7 November 2014
Summary
Quality policy and objectives of our QMS
Principles of our QMS
Required documentation for our QMS
Advantages of the implementation of our QMS
Problems during the implementation of our QMS
Conclusion
References
Quality policy and objectives
Policy:
› The policy of our QMS is to ensure that the students requirements
and necessities are our first priority
Objectives:
› Achieve excellent performance
› Improve customer satisfaction
› Improve operational capability
› Improve the image of the Engineering and Computing faculty
› Implement an effective QMS
Principles of the QMS
Student
satisfaction
Leadership
Staff
involvement
Continued
quality improvement
(International Organization for Standardization 2012)
Continued quality improvement
Example:
Limited IT resources
Commitment
and Policy
Planning towards the objectives Review
Evaluation
Implementation
Adapted from (ISO 14001)
Required documentation for the QMS
Quality Policy and its Objectives
Quality manual
Documented Procedures
› Control of documents
› Control of records
› Internal audit
› Control of Non-conforming product
› Corrective action
› Preventive action
Work Instructions
(International Organization for Standardization 2001)
Quality Manual
Introduction
Purpose of the Quality Management System and Scope
Quality policy and objectives
Principals of the QMS
Quality Management System
Management responsibility
Resource management
Measurement, Analysis and Control
(International Organization for Standardization 2001)
Quality Management System
Adapted from (University of Limerick 2006)
Advantages of the implementation of our QMS
Improved customer satisfaction
Improved quality of products and services
Better management and more effective organisation
Improved communication methods
Improved staff involvement
Adapted from (Blackbelt 2011)
Problems during the implementation
Lack of dedicated time by staff
Lack of resources (information, time, staff,…)
Inadequate system for measuring customer satisfaction
Resistance to change
Lack of a clear goal. Why has been decided to implement a
QMS ?
Lack of knowledge of the importance of having a quality management system
Adapted from (Sandstom and Svanberg 2011)
Conclusion
This QMS will help guide CU Engineering and
Computing faculty to define a specific level of quality
This QMS will enable students receive what they require and expect from the CU Engineering and
Computing faculty
References
Binney, G (1992) Making quality work. London: Economist Intelligence Unit.
CEQMS, (2006), “Quality Management System Standard Framework for Support Departments”, (Committee for the Establishment of
Quality Management Systems) at the University of Limerick, Document version: UL QMS Framework (1st Edition – Rev 1)
Chamberlain, A. (2012) Understanding ISO 14001 Environmental Management System “Understanding ISO 14001 Environmental
Management Systems” [Online] Available at http://info.era-environmental.com/blog/bid/56617/Understanding-ISO-14001-Environmental-Management-Systems [Accessed 3
November 2014].
Chieh,L and Hsia,T.(2000), “Applying ISO 9000 QMS architecture to establish a management system for university’s extension education training organization”, Industrial Engineering and Enterprise Information Dept.
Department of Trade and Industry (2008). (Quality Management System) [pdf] South Africa: Department of Trade and Industry. Available
at
