Manage quality customer service SECTION 1 Assessment Activity 1 Develop and document, on behalf of an organization for which you do or might work, a detailed process whereby it will possible to investigate, identify, assess and include the needs of customers in planning processes. Private Schooling The first process is investigating why Parents would choose Private Schooling for their child/ren. The School would investigate the following. Investigate the needs of families in the local area. This does change depending on different areas. For example the fees and how much people in the local community are willing to pay and also see what the other schools in the area are charging. Look at the numbers of students in each class You have been asked to explain to employees that you supervise what a business plan is and why it is important to have a business plan that focuses on customer service. Write a transcript of what you would say to them. A business plan is a formal statement of a set of business goals, the reasons why they are believed attainable, and the plan for reaching those goals. It may also contain background information about the organization, customer or team attempting to reach those goals. The planning process produces a number of benefits for your business and customer service. The process: * forces an early consideration of essential goals and policies * helps challenge old ideas and create a climate for new initiatives that may help with customer service and growth for the business * gives you a clear focus on what needs to be achieved * enables problems to be recognised that call for external sources of information and assistance * increases objectivity * prevents the business viewing the future in ways the facts do not support * increases the business personal motivation and that of your employees which will help with customer service. * enables the capital requirements of growth to be determined in advance * provides feedback of information and periodic reappraisal against established objectives and performance standards. Having a business plan help employees and managers see day to day goals and objective
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So the presented product/service bundle highly affects the| | |customer's outcome in their purchasing | |Being able to provide good customer service is not an innate |Employees can learn skills to provide a good level of customer’s service by | |skill. It requires that employees receive appropriate training |attending training…
(2) manufacturing or two (2) service companies that manage inventory and complete this assignment. Write a six to eight (6-8) page paper in which you: 1. Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. 2. Analyze how each of their goods and service design concepts are integrated. 3. Evaluate the role their inventory plays in the company’s performance, operational efficiency, and customer satisfaction. 4.…
Quality Summary What is quality? Well when I think of quality; I always think of it towards a business aspect, on how a company is being operated and as student majoring in Human Resources I reflect in the direction of quality management. Quality management is an organization-wide approach to understanding exactly what customers need and consistently delivering accurate solutions within budget, on time and with the minimum loss to society. Quality management will ensure the effective design…
creates value for the target customer. The key resources for the mobile spa idea to work would come down to highly qualified employees, state of the art trucks, a superb mobile development team and well organized management team. Everyone initially hired to work on our mobile spa’s must have certain criteria pertaining to the level of certification to work on clients. This will provide an optimum experience as well as high customer satisfaction for our target customers. After initial launch it is…
finance department who will pay wages to employees but they will also ensure that each department is not over spending. Tesco will also have a customer service department who deals with the concerns of customers and helps them with queries. The leisure centre will also have a customer service department who will be dealing with the every day queries customers have such as what time do they open, when is the swimming pool available. Assessor comment This is a basic explanation of the purpose of two…
company was to manage the human resources. Changed the way of selection, training and recruitment of human resources in countries with different cultural and labor regulations. Giordano applied the communication leadership style. The company’s objective was not to have separate offices for managers with ordinary employees. This allowed easy communication between managers and staff as well as rapid decision making. One more leadership style which characterizes the company was the service leadership style…
product storage, outbound logistics. Marketing and sales, and customer service and supply chain is helps determine what supplies are required for the value chain. 2. What is customer relationship management? Customer relationship management is a program that helps companies of all sizes manage all aspects of customer encounters, including marketing and advertising, sales, customer service after the sale, and programs to retain loyal customers. 3. What role does an information system play in today’s…
The aim of this report is to define quality from a customer’s point of view, show how quality management can reduce costs and also to review how Toyota is performing on partnerships and resources aspect of the EFQM model. Quality like the word ''beauty'' is in the eye of the beholder, it has no universal meaning as it has been defined by many experts in different ways, and it differs over time in relation to the same thing. Our understanding of quality has evolved over the years from the time of…
