Finn McGowan

M3.45 MANAGING AND DEVELOPING RELATIONSHIPS IN THE WORKPLACE & M3.47 DELIVERING SERVICES IN THE WORKPLACE

IDENTIFIED AND EXAMINED THE NEEDS AND EXPECTATIONS OF CUSTOMERS, COLLEAGUES, STAKEHOLDERS AND RELEVANT OTHERS IN THE WORKPLACE.

Before we can identify the needs of customers and stakeholders, it is important that we can identify who our customers and stakeholders actually are.

Within our Facilities Team, customers could be either internal or external stake holders.

Internal customers are staff members of NBC. This can range from the Chief Exec, Leader of the Council and Councillors, to neighbourhood wardens, customer facing staff and admin assistants.

External customers range from a
Staff rota’s are amended accordingly to ensure enough staff are on duty and inform them of dress/appearance requirements in advance.

The room is booked along with all equipment resources (lapel mike’s, chairs, etc).

A logistics visit is arranged with the couple for 2 weeks prior to their Wedding. See below for an example:

|CEREMONY LOGISTICS |
|NAME AND DATE |Emma and Paul |
|TIME OF CEREMONY |3pm |
| | |
|NUMBER OF GUESTS |100 |
|Row and Isle numbers |8 chairs either side of aisle. Reserve first three rows either side |
| |of aisle for bride & groom |
|ANY SEPARATE FLORIST DETAILS |A centre piece will be brought in by Beccy Gibson