Abstract—Libraries consider the use of the Six Sigma strategy an interesting topic, since it is an effective approach to dealing with products, processes, and services in a simple and cost-effective manner and it meets customers’ needs and expectations. The Six Sigma approach is spreading in manufacturing, but implementation of Six Sigma in the service sector remains limited. This paper discusses the application of Six Sigma in library services. The application of Six Sigma standards offers an opportunity to…
Words 1650 - Pages 7