innovation by sharing different characteristics, the diversity creates the lack of team cohesion and performance (Horwitz SK & Horwitz IB). In this case, the Furniture and bedding retail sales team member have race and gender diversity. Steve, as a team leader, has a potential sexist and racist. Therefore, the background and gender bias lead to a severe irrationality for Steve. Although all members make their best efforts to have a large exceed in sales target, they have been verbally abused or even threatened…
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