Memo
To: Ms. Boyce, Chief Executive Officer
From: Student, Personnel Management Consultant
Subject: Karen Carlin Case Study: Issue Analysis and Proposed Solutions
Date: 21 October 2010

INTRODUCTION
The purpose of this memo is to analyze and propose solutions for the issues Karen Carlin faces as she takes on the supervisor role for the schedule typist department of Hepplewhite & Boyce. The three issues to be analyzed are (1) lack of productivity, (2) insubordination and abuse of company resources, and (3) staff mismanagement. First, the problems will be defined and probable causes discussed. Then, recommendations will be made to resolve these issues.

DEFINITION OF PROBLEMS AND PROBABLE CAUSES
The problems identified in this
Along with the recommendations, the impact of implementation will be discussed.
Lack of productivity
The issue of productivity can be addressed in a couple of ways. First of all, the employees must be given ownership over their work. Early on, Pauline suggested that the schedule typists be assigned to a certain group of accountants. This is an excellent idea, as it would make each schedule typist accountable to a group of accountants who would rely on her specifically. Mr. Frazier’s concern was the impact that implementing this would have if a typist were out. However, since the work is virtually the same from one accountant to another, the other typists could fill in when someone is sick or on vacation. Also, since the work is not exceptionally difficult, if a typist were to leave the firm, a temporary employee could be hired and trained rather quickly.
Secondly, employees must be given some autonomy with the work. Pat suggested that if a simple math error were made by an accountant, the schedule typist could correct it, instead of sending it back to the accountant for correction. The impact here is positive because the process will be faster and more efficient. And, being allowed to do this will make the schedule typists feel that they are contributing. Instead of simply typing what’s given to them, they can actively take part in the quality of the work being produced.
Insubordination and Abuse of Resources
This last issue is easily addressed. Quite simply,