* Implementation of Change * Team C * HCS 475 * LEADERSHIP AND PERFORMANCE DEVELOPMENT * ROCIO MARTINEZ-SANCHEZ * Objectives * Difference between a Manager and a Leader 1. Manager * Position of power * Manages staff * Focus on systems and structure 2. Leader * Trait or Characteristic * Inspires trust * Innovated * Difference between a Team and a Group 3. Team * Structured * Comprised of different members * Focus on long-term goals 4. Group * Similar skill set * Less structured meetings * Share common goals * Manager's Role and Responsibility to Change * Roles * Wide Spanning (The ability to have a broad view) * External changes * Economic shifts * New Technology Innovations * Responsibilities * -Building a foundation * Translate change to staff * Understanding meaning for change * Give necessary support and investment * Sustaining change * Short term and sustainable change * Change will be desirable to work life * Staff Resistance to Change * Handling Staff Resistance to change * Encourage * Openly express their thoughts and feelings * Listen * To concerns, explore fears, and take comments seriously. * Engage * Planning and implementation processes * Identify * Those who have something to lose, and anticipate how they might respond * Help * Find new roles in the group or somewhere else in the organization—roles that represent genuine contributions and mitigate losses. * Resistance to Change Theory * Steps in the change process

* Example related to health care
Co-Pay Collection * ASSESSMENT- * Co-Pay Collection 90% * Patients not paying at time of service * PLANNING- * Collect data and compare from previous 3 months * Goal of 95% collection * IMPLEMENTATION * Start at beginning of