The Forrester Wave™: Managed Security
Services: North America, Q4 2014 by Ed Ferrara, November 18, 2014 | Updated: November 21, 2014
Key Takeaways
IBM, Dell SecureWorks, And AT&T Lead The Pack
Forrester’s research uncovered a market in which the Leaders are IBM, Dell
SecureWorks, AT&T, SilverSky, Verizon, Solutionary, Trustwave, Wipro, and CSC.
Leidos, HP, Symantec, and CenturyLink are Strong Performers, but all the vendors have important strengths and the potential to be a strategic partner.
Device Management And Continuous Monitoring Are Foundational
At its core, an MSSP must provide two kinds of basic services. These foundational services are security device management and continuous threat and breach monitoring.
All of the vendors reviewed do these functions very well, and it shows in the clustering of vendors in the Leader and Strong Performer categories.
Portals, Threat Intelligence, And Security Analytics Differentiate The Vendors
Security information and event management (SIEM) technology has become outdated.
Vendors can no longer rely on traditional SIEM solutions to detect and stop cyberbreach.
New security analytics and threat intelligence will make the difference going forward for
MSSPs and their customers in defending against cyberbreach.
Access The Forrester Wave Model For Deeper Insight
Use the detailed Forrester Wave model to view every piece of data used to score participating vendors and create a custom vendor shortlist. Access the report online and download the Excel tool using the link in the right-hand column under “Tools & Templates.”
Alter Forrester’s weightings to tailor the Forrester Wave model to your specifications.
Forrester Research, Inc., 60 Acorn Park Drive, Cambridge, MA 02140 USA
Tel: +1 617.613.6000 | Fax: +1 617.613.5000 | www.forrester.com
November 18, 2014
Updated: November 21, 2014
For Security & Risk Professionals
The Forrester Wave™: Managed Security
Services: North America, Q4 2014
Thirteen Vendors That Have What It Takes To Take On Your Biggest
Security Challenges by Ed Ferrara with Christopher McClean and Michael Caputo
Why Read This Report
Forrester’s 26-criteria evaluation of managed security service providers (MSSPs) included the 13 most significant vendors in the North American market that security and risk professionals can turn to for solving some of their most important security challenges — AT&T, CenturyLink, CSC, Dell SecureWorks,
HP, IBM, Leidos, SilverSky, Solutionary/NTT, Symantec, Trustwave, Verizon, and Wipro. This report details how well each vendor met our criteria and where they stand in relation to each other. This report will help you refine your selection criteria and choose the right partner for your outsourced security needs.
Table Of Contents
Notes & Resources
2 The MSSP Market Is Growing More Solid And
Stable
Forrester conducted service evaluations in
June, July, and August 2014 and interviewed over 40 vendor and user companies, including: Ameriprise Financial, AT&T,
CenturyLink, CSC, Dell SecureWorks, Deltec
Information Solutions, HP, IBM, Kentucky
Department of Education, Leidos, Mondelez
International, SilverSky, Smashburger,
Solutionary/NTT, Symantec, Trustwave,
Verizon, and Wipro.
2 The Enterprise MSSP Market Requires
Sophisticated Capabilities
9 Enterprise Managed Security Service
Providers: Evaluation Overview
Evaluated Vendors Offer A Full Suite Of
Managed Security Services
10 Evaluation Analysis
Value For MSSPs Is Both A Business And A
Technical Question
15 Vendor Profiles
Leaders
Strong Performer
18 Supplemental Material
Related Research Documents
Detecting Cyberthreats With Fraud-Based
Advanced Analytics Technology
August 4, 2014
Market Overview: Managed Security
Services, Europe, Q2 2014
April 22, 2014
Security Operations Center (SOC) Staffing
August 2, 2013
