Paris School of Business

Recruiting Helpline Counselors: Dilemmas in Validation
Human Resource Management

Outline
Recruiting Helpline Counselors: Dilemmas in Validation
I. Identify and analyze the symptoms and problems that the ‘Carers’ face and offer recommendations for their solution.
II. Based on the information given in this case study, conduct a speculative job analysis and prepare a job specification on what being an effective volunteer telephone counselor entails and which attributes you feel as necessary prerequisite.
III. Based on the job specification you have prepared for question II, prepare a job advertisement for the recruitment of telephone counselors.

I. Identify and analyze the
In addition to a standard application form, where candidates are asked biographical information and past experiences in counseling, a personality questionnaire could be implemented. The Myer’s Briggs would be an ideal test because it focuses on personality traits such as extroversion, introversion, feeling, perception, and judgment. With this solution recruiters can easily filter through candidates based on their preferred availability, experience, careers, and personality traits, leaving only the candidates that fulfill the organization’s needs. Afterwards, when the recruiter decides whom to bring in for an interview they can also propose a scenario, the recruiter explains a past call received by someone deeply troubled and unsure of what to do, then ask the candidate to tell them how they would address the situation. Then recruiters will have some idea of how candidates will react, primarily using the scenario as a kind of audition.
These solutions have the potential to benefit the organization in many ways, yet the presence of flaws is inevitable. The modification of the job advertisement and job description could result in a significant loss of applications, but at the same time candidates will have been aware of what the job lowering the turn over rate therefore saving money in training. Online applications can always be a cause for concern; there is always the possibility of technical errors. Yet the negatives of these