Administration, P.O. Box 110 FIN-20521 Turku, Finland d Society and Technology Research Group, DaimlerChrysler AG Alt-Moabit 96A 10559 Berlin, Germany b c Abstract This paper addresses the need for reliable action guidelines which can be used by organisations in turbulent environments. Building on current conceptual and empirical research, we suggest an analytical approach to the management of surprising and potentially damaging events. In order to do so we propose the wild card management system…
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