HOME SWEET HOME

October 30, 2013

Ms. Martinez,

I did not want to work on my homework for the last two days. Should I miss recess so I can catch up a little bit on my homework? Just an idea!

Thank you… You are a very kind teacher.
I am sorry.

Home sweet home is a my English paper that I was working on.. This letter is regarding me now willing to complete my assignments.

SUMMARY OF QUALIFICATIONS

3 years of retail management experience including the operations of a restaurant and 6 person staff.
Improved customer satisfaction by 30 percent in one year period.

PROFESSIONAL WORK EXPERIENCE

Buy-Mart, Oakland, CA September 2010 – Present
Deli Manager (October 2011-Present)
Managed team of 6 employees including recruitment, hiring, and management of staff. Created employee incentive program which resulted in significantly lower attrition rates.
Increased customer satisfaction score by 30 points in one year (out of 100) through a series of training initiatives which focused on increasing the speed and friendliness of staff.
Oversaw day-to-day operations of deli including inventory management, sales reporting, expense tracking, and ensuring proper hygienic standards.
Grew store revenue from $1.7M in 2011 to $2M in a two year period.

Cashier (September 2010-October 2011)
Promoted to Deli Manager after only one month of employment.

AMD Theaters, Oakland, CA May 2008 – September 2010
Cashier/Usher
Served as cashier/usher. Averaged sales of $350/night (ranked 2nd among 20 person staff).
Trained multiple new staff members on a monthly basis on operations, policies, and cleanliness.

INTERNSHIPS

Buy-Mart, Oakland CA