Hints and Tips for Customer Service

Unit 1

If you are currently unemployed the following websites offer good information regarding employment.

www.Sainsburys.co.uk

www.tesco.com

www.marksandspencers.com

www.britishairways.com/travel/about-british-airways/public/en_gb

Marks and Spencer’s have now published their annual customer service report on their website. Please have a read of this, as his could also help you complete this unit.

Extra information on Equality and Diversity, Contract of employment, legislation, Disability Discrimination Act and formal learning, can be found on

www.gov.uk

It's important that you answer assessment questions in your own words in order to successfully pass your course. So, while you may need to refer to the course materials to help you answer a question, you should not copy passages or phrases word for word. This is known as plagiarism.
If you're suspected of plagiarism you may be asked to resubmit your assessment or in serious circumstances be removed from your course.

Section 1

Questions 1 & 2 – You are expected to provide a good description a list of products and service will not be accepted. In question 2 please remember to describe the difference in Customer Service.

Question 3 – Don’t forget to mention the role Customer Service plays in the industry as a whole.

Section 2

Question 1 – Ideally your answer should be based around the information provided on page 2 of the course materials.

Question 2 – Extra guidance can be found on Gov.uk website

Question 3 – You must describe your organisations procedures for health and safety documents used

Question 5 – A resubmission is required if you have not added the date of the Act for example
The Manual Handling Operations Regulations 1992

Question 6 – You must explain the monitoring that takes place with regards to Equality and Diversity, and also the documentation used.

Section 3

Question 1 – You must provide a description for this