Health Care Communications Methods

Monique Taylor

HCS/320

June 27, 2013
Lisa D. Sanders

Health Care Communications Methods

Communication Methods

You are the communications coordinator for a national drug manufacturer. Recently, there have been reports of significant negative effects caused by one of your medications that are used by a significant population. News reports have alleged that one of the individuals affected is a well-known public figure. You are tasked with addressing the news reports and the general public regarding this situation. As one of the head members of communications at DrugsRus for the past 15 years, it has been shown firsthand the belongings of narcotic medications on our local
This includes the verbal, written, and electronic use in addition to, appointing a privacy officer responsible for compliance to these standards as well as the ability to identify all ways they intend on communicating the patient information (Osborne, M.Ed.,OTR/L, 2002). One example, according to the Joint Commission and HIPPA, (SMS) short message service or text messaging is non-secure and noncompliant with safety and privacy regulations and therefore not permitted (Brooks, MD, 2012). In order to use social media channels the information must be DE-identified to maintain compliance with all federal, state and local regulations.

Communication Strategy

The guidelines, regulations, and restrictions reform will educate employees and target patients, to prohibit the use of adverse medications while receiving treatment at DrugsRus by informing them of the deadly effects and loss of life as a result, using counselors, nurses and physicians through in house meetings, group therapy, one-on-one sessions, automated voicemail messages, flyers, and overhead announcements as well as updated patient rules and regulations pamphlets distributed at the medication window, for the purposes of saving lives and promoting sobriety throughout the recovery process.

Rationale for Components

Educating our employees will be the first line of defense as our