HRM Consultancy Report - BancRoyale Amsterdam
Section 1: Organisational change scenario analysis
Section 2: Analysis of organizational solutions
Section 3: Conclusion
SECTION 1- Organisational Change Analysis
In a survey undertaken by PWC of customers and outsourcing service providers cut across different advanced countries, over 80% customers noted that outsourcing activities delivered targeted gains provided for in the original business case. By implication therefore, it can be said that outsourcing and offshoring in the case of Bancroyale is a basic part of organizational strategy in a bid to maintain competitive advantage and staying ahead of other organizations. The need to outsource certain business processes by
Increasing costs accruable from this unit should provide increasing bottom lines for the entire bank, therefore performance management systems should be adopted to determine if these increasing expenses are justifiable and are actually increasing the bank’s bottom line.
HRM could also propose to the service provider to hire some of the laid off bank customer service consultants and have them on their payroll on their own terms, this would ensure that these people are not so aggrieved for being laid off but also be able to still provide their services to the bank indirectly through the service provider.
Lastly, if it is of great necessity that management outsource this unit then it is advised that it be done gradually and strategically in order to integrate the service providers into the system instead of a sudden transfer of this function thereby causing avoidable people management issues.

SECTION 2- Organisational Solutions
OB-HR Matrix Relationships
The study of organizational behavior covers basically how knowledge about people, individuals, and groups are applied within an organization; and covers topics bordering on leadership behavior and