system approaches to assess and benchmark their service quality in order to provide guests better experience. As one of the largest fast food restaurant in the United States as well as aboard, there are more than 32,000 McDonald’s restaurants serving in 117 countries. In addition, more than 75% of McDonald’s restaurants worldwide are owned and operated by independent owners. The aim of this report is to improve guest experience and service quality, and busted gaps through three methods of McDonald’s…
Words 1376 - Pages 6