spoken calmly in a tone which is professional and shows respect to the recipient. Non-verbal communication such as hand gestures, smiling, nodding, raised eye brows, frown, eye contact, folding arms can be more powerful than verbal communication. Be very aware of how your body language may be perceived by the other person. By maintaining eye contact, smiling and nodding in response to a conversation, shows you are interested, ensures they feel understood and their opinions are valued. By folding arms…
Words 7355 - Pages 30