Communicating in the
New Workplace
Skills for
Career Success
The Communication
Process
Organizational
Communication
Ethical Business
Communication
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
3
Why You Need to Build
Career
Skills
Strong communication skills are necessary for hiring. top skill set sought by employers. critical for promotion. essential for effective job performance. more important now as a result of technology. learned through instruction and practice. Business Communication: Process and Product, 6th
Ch. 1, Slide
Cdn. Edition
4
Ensure Your Success as a
Knowledge Worker
In today’s Information Age, expect to
work with words, figures, and data think critically
make decisions
take charge of your career
continue learning all your life
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
5
Get Ready for Critical
Thinking,
Decision Making, and
Problem SolvingIdentify and clarify Proble m Gather information Evaluate evidence Consider options Test best option Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
6
Factors that Affect You in the New Workplace
Heightened global competition Changing organizational structures Expanded team-based management Innovative communication technology Business
Communication: Process and Product, 6th
Ch. 1, Slide
New work environments
Cdn. Edition
7
Success for YOU in the new global and diverse workplace requires excellent communication skills!
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
8
The Communication
Process – Basic Model
Noise
Noise
Noise
Message travels over channel Possible additional feedback to receiver
4
Receiver
decodes message Noise
6
1
Sender has idea
Sender encodes idea in message 2
Noise
Noise
Feedback
5travels to sender 3
Noise
Noise
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
9
The Communication Process
–
Expanded
Model
Stimulus
Sending Channel
Understanding
BARRIERS
Encoding
Encoding
Understanding
Decoding
Decoding
Feedback Channel
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
10
Understanding Is
Shaped by
Communication climate
Context and setting
Background, experiences
Knowledge, mood
Values, beliefs, culture
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
11
Barriers That Create
Misunderstandings
Bypassing
Poor listening skills
Differing frames of reference Lack of language skills
Emotional interference
Physical distractions
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
12
Overcoming Barriers That
Cause Misunderstandings
Realize that communication is
imperfect.
Adapt the message to the receiver.
Improve your language and listening skills. Question your preconceptions.
Encourage feedback.
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
13
Organizational
Communication
Functions
Internal
External
New emphasis
Interactive
Mobile
Instant
Forms
Oral
Written
Delivery
Electronic
Hard copy
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
14
Communication and
Formal
Written Channels
Oral
Memos, letters
Annual report
Company newsletter
Bulletin board postings
Orientation manual
Telephone
Face-to-face conversation
Company meetings
Team meetings
Electronic
E-mail, Instant messaging
Voicemail, Videoconferencing
Intranet
Business Communication: Process and Product, 6th
Cdn. Edition
Ch. 1, Slide
15
Information Flow in
Organizations - Formal
Managers Supervisors
Channels
