First Union: An Office Without Walls
Introduction
The purpose of this paper is to analyze the Integrative Case 5.0, “First Union: An Office Without Walls,” found on page 589 of the text book Organization Theory & Design, by Richard L. Daft, and to respond to the questions relating to the case study. Problem Statement First Union Federal is a large savings and loan banking organization at which Meg Rabb has been employed with since she was 18. Meg has been recently promoted to Vice President of her division after serving the last five years as assistant V.P. At the time Meg was hired as an assistant V.P. there had not been a single female in the position of V.P. After a week in her new position, Meg was notified by her boss Dan
56). Miller and Tucker go on to state top management should work with legal counsel to identify possible events that could impact the company’s diversity program, such as the annual golf tournament (2013, p. 56).
Discuss the use of power at First Union. The use of power at First Union is interesting as it has many facets. For one, the mortgage division was considered the most powerful as it was the department that made that brought in a substantial amount of revenues. Because of the mortgage division’s contribution to the bottom line, the mortgages offices had been remodeled so beautifully, that they stood out from the rest of the bank. This is an example of reward power (Jing, 2010, p. 220). The president was not happy with the cost of the renovations but kept his displeasure to himself due to the significant profits generated by the mortgage division. Just as stated above, First Union had not employed any female executives until the EEOC intervened encouraging them to do so. And just as there had not been any women executives in a VP status, none had been invited to play in the annual golf invitational either. This is a prime example of referent power, which refers to the ability to provide others with feelings of personal acceptance, approval, usefulness, or worth (Jing, 2010, p. 220). The artwork around First Union was also suggestive of the values perceived by