COMMUNICATION ACTIVITIES

Complete the following tasks and save to the Evidence folder.

Section 1 Accuracy

Task 1.1

Demonstrate your checking skills. One hundred per cent accuracy is the only acceptable standard for financial information.

Proofread the following list of numbers. Highlight errors in the second column (by changing font colour or some other method) and retype the original. Do not copy and paste.

Original | Highlight errors if different from the original | Enter the original number. Retype do not use copy and paste. | 42,014,646 | 42,016,646 | 42,014,646 | 33.76 | 33.76 | 33.76 | 5 288.09 | 5 288.19 | 5 288.09 | 07 4530 4306 | 07 4430 5306 | 07 4530 4306 | 23 522 321 333 | 23 522 231 333 | 23 522 321 333 | 084 654 756654 | 084 654 755654 | 084 654 756654 | 45,256.52 | 45,256.52 | 45,256.52 | 1,005.55 | 1,0005.55 | 1,005.55 | 125,446 | 125,466 | 125,466 | 356.21 | 356.20 | 356.21 | 21,456.22 | 21,546.22 | 21,456.22 | 15,127.55 | 12,127.55 | 15,127.55 | 179.45 | 179.54 | 179.45 | 215,359.98 | 215,258.98 | 215,359.98 | 43 345 554 444 | 43 354 554 444 | 43 345 554 444 |
Task 1.2

Check the list of customers’ names and addresses against the master list.

Master Copy

Adams C C 77 Edwards Road BRUNSWICK VIC 3057

Adams D C 137 Langley Road MANLY NSW 2095

Adkin J W 38 Devonshire Place WINDSOR GARDENS SA 5087

Adler L 17 Holland Park WEST PERTH WA 6005

Boffey E M Hilltop House SURFERS PARADISE QLD 4217

Check the following list against the master list. Highlight any errors that you find.

Adams C C 77 Edward Road BRUNSWICK VIC 3058

Adams D C 134 Langly Road MANLY NSW 2095

Adein J W 38 Devonshire Road WINDSOR GARDENS SA 5087

Adler L 17 Holland Place WEST PERTH WA 6005

Toffey E M Hilltop House SURFERS PARADISE QLD 4217

Task 1.3

Check the list of supplier’s names, addresses and telephone numbers against the master list.

Master Copy

Auto Accessories 321 Finchley Road, Norman Park 2485 7889

Auto Accident Repairs 168 Lavender Street, Middle Park 3788 3421

Auto Crash Repairers 122 High Street, Milton 3371 1659

Ayres & Smith Ltd 296 James Street, Bundamba 2281 0002

B A B Tours Ltd 27 Cope Street, Cleveland 8352 0107

B B D Complaints Council 31 Burke Street, Toowong 3371 6894

Badge Shop 45 Mountain Road, Karana Downs 3201 6009

Check the following list against the master. Mark any errors.

Auto Accessories 312 Finchley Road, Norman Park 2485 7889

Auto Accident Repairers 168 Lavender Street, Middle Park 2485 7889

Auto Repairers 122 High Street, Milton 3371 1659

Ayres & Smithe Ltd 296 James Street, Bundamba 2281 0022

B B A Tours Ltd 27 Cope Street, Cleveland 3352 0107

B B D Complaints Council 31 Bourke Road, Towong 3371 6894

Badge Shop 45 Mountain Road, Karana 3201 6009

Task 1.4

Proofread the following and make any necessary corrections. Check spelling, typing, punctuation and layout

Office Layout

Office efficiency can be improved if thought is given to:

* adequate lighting – preferably natural light which enters from behind the left shoulder

* furniture arranged so that those things most often used are closest at hand

* right-handed people place the telephone on the left-hand side. Left-handed people should place the phone on the right.

* a desk kept clear of all but current work

Equipment and furniture should be regularly checked to ensure that it is in good repair and that the necessary maintenance is carried out.

Telephone Procedure

The way in which telephone calls are received and handled reflects on the business as a whole. Good impressions are created when you:

* answer the phone promptly

* identify yourself and your office

* speak clearly

* record all messages