C – McDonalds’ Key Historical Events 25 11.4 Appendix D – Dominos’ Key Historical Events 25 11.5 Appendix E – KFC’s Key Historical Events 27 12.0 References 28 1.0 Figure List Figure 1 - Conceptual Model. Adapted from: Stank, et al., 1999 6 Figure 2 - The New Communication Paradigm. Source: Mangold and Faulds, 2009 7 Figure 3 - CRM - Basic Processes. Adapted from: Haag and Cummings, 2010. 8 Figure 4 - Catchment Area Example. Adapted from: Wood and McCarthy, 2013 9 Figure 5 - Catchment Area Example…
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