One of the leading companies in phone, internet and cable television today is AT&T. Internal and external factors affect this company everyday yet the four functions of management still have to be carried out. The major five factors that affect the functions of management are globalization, technology, innovation, diversity, and ethics. However, managers can still use delegation to impact the factors of management.
AT&T (American Telephone & Telegraph) is the largest supplier globally of telephone, wireless, and internet services. AT&T started in 1983 as Southwestern Bell Corporation (SBC) and the main center was in St. Louis, Missouri. Southwestern Bell moved their headquarters to San Antonio, Texas and changed the name to SBC
"In the midst of continuous change, we recognize that our success is directly related to understanding and leveraging the many facets of diversity – in our workplace, the marketplace and our communities" (AT&T, n.d. Diversity and Inclusion). Since
AT&T's inception in the eighties, it has continued to use the philosophy of diversity to attain companies through mergers, make the work environment a quality one, and focus on keeping and acquiring new customers. AT&T also recognizes that diversity helps them organize a better company in terms of views towards the company's success so AT&T can offer their products and services to a broader base of customers. The company even uses the same diversity to help stimulate growth with various programs. "The AT&T Supplier Diversity Programs are designed to promote, increase, and improve the quality of the overall participation of minority-, women- and disabled-veteran-owned business enterprises (M/WBEs and DVBEs) in its supply chain" (AT&T, n.d. Diversity and Inclusion). Other initiatives that help with employee growth are through training and education, workshops as well as recognition programs encourage respect for other employees and themselves. Since, AT&T put so much into the company, this helps with its overall performance and we can see where progress is