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Annual Business Plan 2014/15
Service/Team name
Service Manager: Manager Location: Team Location(s) if different: Operations Director: Links to Outcome Agreements: Date last updated
Service/Team objectives and outcomes
Who are ‘the team’ and what does the team do?
List any statutory duties and responsibilities covered by the team,
Links to commissioned outcomes from Outcome Agreements (previously SLAs) with Lead Commissioners
Who are the internal customers, external customers,
Explain any geographical splits of services/teams
What are the service drivers? Customer Insight and benchmarking
What need is being met? What is the context of the service?
What changes are we dealing with?
What will shape the future of the service you are delivering?
Customer:
How does the service engage it’s customers?
When & how was the last customer insight/consultation gained? Is it regular?
Explain any customer perspective messages or direction – or development needed in this area.
Benchmarking:
Explain any benchmarking you do or benchmarking research information you hold how and when it was collected and what does it tell us? etc.
Resources to run the team Staffing
Last years budget
(2013/14) xxx Explain the difference between these two figures
What has changed/will change to support the difference
What savings are being delivered? Last years FTE
(2013/14) xxx Explain the difference between these two figures
What has changed/will change?
2014/15 budget xxx 2014/15 FTE xxx Funding Streams:
Are there key sources of finance/funding streams for the business, or splits of budget area to be aware of? Staffing Issues:
Explain any ongoing staff challenges for 2014/15
What do we know from the staff survey?
What training and development issues do we face?
Financial challenges:
What changes to financial resources/funding are approaching – are there challenges to be faced?
Objectives map Measures
(include core data set) CDS Targets Initiatives
(projects etc contributing to this objective) Risks(detail overleaf)
2014/15 Target(s) Baseline 13/14 outturn Owner Q1 Q2 Q3 Q4 Customer 831851238250011423652794000
Number of complaints received Complaints upheld (as a % of all complaints) Resources 1254125111125Provide Value for Money
00Provide Value for Money
125095111125Reduced Unit Costs
00Reduced Unit Costs

12541254254500062230236220Maximise Income
00Maximise Income MTC prog. Savings % change in forecast outturn position, current month compared to prior month Budget outturn position Internal Processes 11423658953500
-285753365500
12509528257500 Learning/ Growth (Staff)
114236526670Stable Workforce
00Stable Workforce
-2857526670Skilled & Safe Workforce
00Skilled & Safe Workforce

6953257620000 % Staff Appraisals complete (and entered on SAP-system) Staff Turnover (staff leaving as a % of all staff) Sickness/Absence Levels (Avg days per FTE ) Short term Long term 7178040236220Indicate here which measures are part of the Core Data Set for Chief executive/management and directors
00Indicate here which measures are part of the Core Data Set for Chief executive/management and directors
8912225236220Establish targets or thresholds for the year ahead.
Each will need a baseline starting point (usually last years outturn, when available)
Every measure should also have an accountable manager as the owner.
00Establish targets or thresholds for the year ahead.
Each will need a baseline starting point (usually last years outturn, when available)
Every measure should also have an accountable manager as the owner.
11101070236220Give the titles of any projects or changes which are contributing to improvements against these objectives.
Detail of projects should be added over the page – including Verto references etc.
Action plans may also be built & monitored on P+
00Give the titles of any projects or changes which are contributing to improvements against these