Information & Management 39 (2002) 457±465 Key dimensions of business-to-consumer web sites C. Ranganathana,*, Shobha Ganapathyb a Department of Information & Decision Sciences, University of Illinois at Chicago, 2402 University Hall, 601 South Morgan Street, MC 294, Chicago, IL 60607-7124, USA b Customer Relationship Management Group, Atlanta, USA Received 15 July 2000; received in revised form 15 January 2001; accepted 16 March 2001 Abstract The rapid growth in the electronic commerce over the…
Words 5814 - Pages 24