CU1530 – Promote Communication in Health, Social Care or Children’s & young People’s Settings. Childcare settings are always busy places! Complete the diagram below detailing the different reasons people need to communicate. (1.1, 1.2, 2.2) to express needs to built relationship to give and receive information with other staff members ensures effective team working and continuity of care.
To express feelings
To ask questions
To learn, teach and educate
To compliment.
Q. Complete the table to explain what impact the following factors might have on promoting effective communication? CU1530 2.2
Environment
It is important for people with physical disabilities can access the people and information they need. A noisy environment may therefore be difficult and unpleasant for someone who is using a hearing aid. Improving lighting for those with sight impairments and reducing background noise for those with hearing impairments can be very helpful.
Proximity
Rules for proximity vary in different countries and ethnic groups. There are, however, established distance zones ranging from intimate, personal, social and public that can be generally applied to situations.
If you remain distant from others when you speak to them, you may unintentionally communicate indifference or disinterest. If you approach people too closely, they may feel uncomfortable. People who like each other tend to stand closer together than people who do not like each other.
Orientation
Body orientation refers to the direction you body is facing when talking to someone.
posture
Plays an important part, for example folded arms can indicate you are being defensive or not open to suggestions, whereas slouching; hands on hips, rolling of eyes and huffing can seem rude and disrespectful.
Time
It is important to pick the right time to communicate important information to a service user.
Listening skills
Listening to what the person tell you is vital as it values what are they saying, reinforces self-esteem and is a crucial part of building positive relationship.
CU1530 3.1
Explain the effects of different backgrounds/cultures and factors on communication.
Example:
Eye contact: In some cultures, eye contact may not be as common as in others or may be interpreted differently.
Swearing:
Things that are said with a group of friends or at a family gathering might not be understood by others because we use different types of language in different situations.
When someone swear at someone else, the other person can be afraid and will either swear back or shout the aggressive person out.
Personality:
People come with all kinds of angles, quirks, attitudes, approaches and world views. People's differences are part of how they all bring something different to the table, but they can also be an impediment to getting on the same page.
Confidence and self-esteem: People with high self-esteem tend to have better communication skills. People with low self-esteem may struggle with communication, making it difficult for them to develop strong relationships and further lowering their self-esteem. People with low self-esteem may be anxious about talking to unfamiliar people and more uncomfortable in group settings.
Literacy skills:
This is central to the work of any person providing a service in a health and social care environment when keeping records and in writing reports. A more formal style of writing is needed when recording information about a patient. It would be unacceptable to use text message abbreviations.
Communication via ICT (email, text etc)
These are generally affordable and available to the population at large, making them more accessible than computers and far more cost-effective. E-mail and text has numerous features that make it a wonderful tool for communicating with people. When it comes to reaching people everywhere in the quickest amount of time, nothing beats text messaging.
