simulations utilize the Human Resources and TQM (Total Quality Management)/Sustainability modules. Decisions made in these modules can have wide ranging effects, including influencing product demand, R&D cycle times, productivity, material costs, labor costs and administrative costs. TQM and Human Resource drive the Learning and Growth section of the Balanced Scorecard. Human Resources decisions are made in two locations: 2.1 Board Queries Board Queries are unique to each participant, although each question…
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