customer success story: SainSbury’S

Sainsbury’s safeguards supply chain for over 800 stores and 100,000 online shoppers a week with Ca Spectrum and Ca nSM.

benefit Summary business Overview
Sainsbury’s is one of the top three retailers in the uK, with over 800 stores throughout the country and a popular online shopping service offering both food and non-food products. The supermarket chain has around 18.5 million customers every week.

industry: retail Organisation: Sainsbury’s Employees: 150,000 Sales: £18 billion (2008)

customer Profile

Sainsbury’s online operations and supply chain rely on the availability of its iT infrastructure. although the company’s network is managed externally, the company has retained control of its DMZ (de-militarised zone), which provides a secure link to external systems and the internet. a problem within this environment could impact the online shopping experience as well as product stock levels.

Challenge

Solution

Sainsbury’s implemented Ca Spectrum® infrastructure Manager to monitor 1,800 devices within its DMZ and wider network. The solution provides intelligent alerts to problems and integrates with Ca nSM, which is used to monitor 1,200 servers within the production environment and centrally consolidate system alerts.

benefit

Sainsbury’s has better visibility of its entire iT infrastructure and can prioritise its response to problems, which means the retailer can safeguard the availability and performance of its critical DMZ environment. This in turn helps to prevent disruption to the supply chain and ensure customers’ online orders are processed promptly.

“A problem with the DMZ network could impact our availability to receive and process customer orders placed online. This is a growing revenue stream for Sainsbury’s so any downtime could be extremely detrimental to our reputation and future growth.” mark Foan Team Leader, Production Services Group, Sainsbury’s

business Overview

Improving the shopping experience With its first store opening in 1869, Sainsbury’s is the uK’s longest standing major food retailing chain. Sainsbury’s is now one of the top three retailers in the country, with more than 500 supermarkets, over 300 convenience stores and in excess of 150,000 employees. The company also incorporates Sainsbury’s bank — which is a joint venture — and Sainsbury’s Online, which provides internet-based home delivery services from 165 stores. On average, a large Sainsbury’s store offers around 30,000 products and the retailer has around 18.5 million customers every week. Since 2004, the number of Sainsbury’s stores has increased by 30 percent. The company has identified five key areas to fuel further growth. These include: • Great food at fair prices • accelerating the growth of complementary non-food product ranges • reaching more customers through additional channels, such as convenience stores, online home delivery operation and Sainsbury’s bank • increasing supermarket space — in June 2009 the company announced a new target of increasing its shop floor space by 15 percent by 2011. This 15 percent represents an additional 2.5m square foot of shop floor space • active property management.

Challenge

secure and continuous supply chain Sainsbury’s operates the second largest online food retail business in the uK. With around 100,000 deliveries a week, Sainsbury’s Online represents an important revenue stream for the company. a reliable and cost-effective iT infrastructure is essential to Sainsbury’s Online, as well as the day-to-day operation of the company’s supermarkets. all Sainsbury’s stores plus four business centres, 34 depots and a disaster recovery site rely on the company’s network to process customer payments, manage the supply chain and support internal/external communication. This wide area network and all local area networks are managed by Sainsbury’s network service provider. Sainsbury’s also operates a DMZ (de-militarised