Excel
Training Centre Diploma in NVQ-2 ( Care ) Oral Questions/ Written Candidate name : Md Habibur Rahman Assessor : Date :

SHC 021 1.1 Identify different reasons people communicate
Ans: We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.

1.2 Explain how effective communication affects all aspect of own work.
Ans: Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like Child care, vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service.

1.3 Explain why its important to observe an individuals reactions when communicating with them? Ans: Several cases the service user could not able to respond while communicating with us but their body language, gesture or expression. And it’s important to view reactions, because only about 70-80% of communication is verbal, meaning that we are gong to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions.

2.1 Find out the individual's communication, language needs, wishes and preference?
Ans: As a Care Planning for a patient, our best reference is the patient. We should use conversation and questions to find out what the patient understands, what language he is most comfortable using and how the system/facility can supply the materials and services to ensure his safety, health and well being. This is an interpersonal skill that is developed through experience, not one that can be researched on line.

It can be done by getting information about service user from the care plan, consulting with the line manager, their relatives who are looking after them.

2.2 Demonstrate communication methods that meet an individuals communication needs, wishes and performances? Communication methods could include: verbal and non-verbal way of communication including the individual’s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; repetitive behaviours; other non verbal forms of communication; human and technological aids to communication etc by which we could get to know their needs, wishes and performances.

2.3 Show how and when to seek advice about communication?
Ans. Before sign in any service user we can get communication and all other related information from our care office/Line Manager. There is different types of communication way

3.1 Identify barriers of effective communication?
Ans. Communication barriers may have to cause a negative impact in our care job. There are a lot of communication barrier we can see while with service user like sensory impairment, different language, slang, background noise, learning disabilities, a hearing aid is not working, mumbling, being a separate room or place, insufficient light while reading etc.

3.2 Demonstrate how to reduce barriers to communication in different ways?
Ans We need to access first whether if any communication barriers I mentioned above in the 3.1, and after finding that we need to concentrate to remove it so that we can offer effective to the service user. For example, If the hearing aid is not in service users hear or the battery is down or it is not on we should fix it before communicating. Sometimes we can get