Excel
Training Centre Diploma in NVQ-2 ( Care ) Oral Questions/ Written Candidate name : Md Habibur Rahman Assessor : Date :
SHC 021 1.1 Identify different reasons people communicate
Ans: We are social being and always depend on each others in everyday life. People communicate to build and maintain relationships - family, parenting, community. Communication is necessary for emotional intimacy. People communicate to conduct business/commerce, to help/support each other, to learn/educate, for pleasure - story telling, film, music, art, theatre, etc.
1.2 Explain how effective communication affects all aspect of own work.
Ans: Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. We used to do different type of jobs in our care job like Child care, vulnerable adult care, elderly peoples care for their personal as well as domestic care with different mental, physical and environmental situation where effective communication is a must in term of provide proper service.
1.3 Explain why its important to observe an individuals reactions when communicating with them? Ans: Several cases the service user could not able to respond while communicating with us but their body language, gesture or expression. And it’s important to view reactions, because only about 70-80% of communication is verbal, meaning that we are gong to be missing out on a large part of communication if we aren't paying attention to peoples facial and bodily reactions.
2.1 Find out the individual's communication, language needs, wishes and preference?
Ans: As a Care Planning for a patient, our best reference is the patient. We should use conversation and questions to find out what the patient understands, what language he is most comfortable using and how the system/facility can supply the materials and services to ensure his safety, health and well being. This is an interpersonal skill that is developed through experience, not one that can be researched on line.
It can be done by getting information about service user from the care plan, consulting with the line manager, their relatives who are looking after them.
2.2 Demonstrate communication methods that meet an individuals communication needs, wishes and performances? Communication methods could include: verbal and non-verbal way of communication including the individual’s preferred spoken language; the use of signs; symbols; pictures; writing; objects of reference; communication passports; repetitive behaviours; other non verbal forms of communication; human and technological aids to communication etc by which we could get to know their needs, wishes and performances.
2.3 Show how and when to seek advice about communication?
Ans. Before sign in any service user we can get communication and all other related information from our care office/Line Manager. There is different types of communication way
3.1 Identify barriers of effective communication?
Ans. Communication barriers may have to cause a negative impact in our care job. There are a lot of communication barrier we can see while with service user like sensory impairment, different language, slang, background noise, learning disabilities, a hearing aid is not working, mumbling, being a separate room or place, insufficient light while reading etc.
3.2 Demonstrate how to reduce barriers to communication in different ways?
Ans We need to access first whether if any communication barriers I mentioned above in the 3.1, and after finding that we need to concentrate to remove it so that we can offer effective to the service user. For example, If the hearing aid is not in service users hear or the battery is down or it is not on we should fix it before communicating. Sometimes we can get
Related Documents: Communication and Service User Essay
ability to communicate. With good communication and teamwork, animals are able to avoid predators, as well as kill other animals far bigger than themselves. That shows why we've evolved to have great communication from an evolutionary perspective, and why we communicated in the first place. Communication still plays a vital part in our survival, for example a baby will scream (which is a form of communication), when it is hungry. Also sharing ideas though communication has meant that each generation…
and service users to communicate their needs, views and preferences. For example, a deaf client may need to learn sign language. If the carer cannot communicate with the service user, they not are able to offer choice or represent their client’s views .While it is USE OF COMMUNICATION TO SUPPORT DIVERSITY Care workers must support diversity and the differences in culture, religion, disability, belief and sexuality. By doing this, you are developing a positive relationship with the service users…
– Introduction to communication in health, social care or children’s and young people’s settings 1.1 Identify different reasons why people communicate Make relationships Develop relationships Express feelings, wishes, needs and preferences Express thoughts and ideas Give and receive support Express and share information Obtain and share information 1.2 Explain how effective communication affects all aspects of own work Effective communication is to understand service user and assist them in…
P1: Write an introduction explaining why effective communication is important in health and social care. Communication is essential in health and social care setting because, the patient and the healthcare professional need to understand each other clearly in order for the patient to have the best possible care. Providing care to a patient is impossible if the patient's needs cannot be clearly stated. Communication eases anxiety of the patient, and lets everyone know what is expected of them. If…
Communication is very important in order to express needs and emotions. There are two types of communication, verbal and non-verbal, both of which are as important in understanding and supporting the service user. when i first started working with mr t i found it difficult to communicate with him due to his parkinson's disease witch make's his speech blurd also had hearing aid. to adapt to how i communicated with mr t , looking around his room at pictures of family and his life allowed me to mention…
Principles of Communication in Adult Social Care Setting. 1.1 People communicate to obtain and receive information, to get to know others and form relationships. In an adult social care setting communication is important to express and share ideas, feelings, needs, wishes and preferences. 1.2 Good communication with service users encourages participation in activities therefore promoting equality within the care setting. The service user can gain the trust and understanding from the care worker…
Unit 1: Promote communication in Health, Social Care or Children’s and Young People’s settings. Effective communication is a key role in providing effective healthcare. After all, communication is needed to determine a client/patient’s concerns, to diagnose an illness, to explain the recommended treatment, to obtain consent for treatment, to explain aftercare, ect and when communication is ineffective, healthcare becomes ineffective People communicate for so many different reasons. They may want…
P3 Effective communication in health and social care In this assignment I will explain factors that affect communication in relation to health and social care. There are three main ways in which communication can become blocked which are if an individual is unable to see, hear or receive the message and if an individual is unable to understand or make the sense of the message. There are many factors which affects communication Physical environment- to enhance the physical environment in communication…
explain the role of effective communication and interpersonal interaction in health and social context. The first segment of this report will be explaining the role of effective communication skills and what communication is in a health and social care base. There is a large amount of care setting within health and social care where communication skills are crucial in the parts of interactions. These can consist of doctors, hospital consulting rooms, surgeries, social services interacting with other multiagency…
Promote communication in health, social care or children and young peoples settings. People communicate so they can make relationships with others. Individuals communicate with others so they can give and receive information and instructions, also so they can understand and be understood. Communication is a significant part of a carers role so that they are able to meet the service user’s needs. Without communication two or more people will not be able to engage in a conversation. Communication affects…