2013

Collin Technologies
Case Study

Baldrige Performance Excellence Program
National Institute of Standards and Technology (NIST) • United States Department of Commerce

July 2013

To obtain Baldrige Program products and services, contact
Baldrige Performance Excellence Program
Administration Building, Room A600
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899-1020
Telephone: (301) 975-2036
Fax: (301) 948-3716
E-mail: baldrige@nist.gov
Web: http://www.nist.gov/baldrige
The Collin Technologies Case Study is a fictional Baldrige Award application prepared for use in the 2013
Malcolm Baldrige National Quality Award Examiner Preparation Course. The fictitious case study organization is a small, high-tech manufacturer in the electronics
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Workforce-Focused Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Leadership and Governance Results . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Financial and Market Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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2013 ELIGIBILITY
CERTIFICATION
FORM

This document contains the Eligibility Certification Form and checklist for the 2013 Malcolm Baldrige National Quality Award.
Before filling out the form, please see Is Your Organization
Eligible? (http://www.nist.gov/baldrige/enter/eligible.cfm) on our
Web site.
The form uses text fields (
) that expand as you type. To enter text, place your cursor in the field, click to highlight the field, and begin typing. Use the Tab key to navigate to the next field.

In addition to the general eligibility conditions and eligibility category requirements detailed on our Web site (see Is Your
Organization Eligible? (http://www.nist.gov/baldrige/enter/eligible.cfm), your organization must meet ONE of the criteria listed below to apply for the Baldrige Award. If you have questions, please call (877) 237-9064, option 3.
If using criteria 2, 3, or 4, please fill in the information requested below.
1. My organization has won the Baldrige
Award.

Yes

Your organization is eligible (five-year rule as stated on page 7 is still in effect). No

Continue with statement 2.

2. Between 2008 and 2012, my
organization