CIS/207

Abstract Information in this day and age is power. Because if you look at information all it is a collection of knowledge stored within a database for people to look at. This article goes over information and how it is used in my company, how we use our information and the safeguards we use from the employee as an individual and as a company to protect our clients

Information and my organization Information is the key to any organization in the world today; it is what makes an organization successful, accurate and proficient in an increasingly competitive market. Without information a company is powerless, it does not know its customer or understand them,
For starters all the actions done on a customer’s acct is documented. The database records everything that is done from the moment the employee logs in and out and records it specifically to that employee ID. Credit card numbers last 4 numbers are the only numbers visible and the rest must be given to the agent by the cx. Assuming the employee gets on the phone with a customer that call is also recorded and monitored by our Quality control. A final concern is what about customer privacy from other customers or outsiders. Our company uses a verification system of receive 2 and give 1 with customer information. A customer must give us their name and 2 pieces of info… (Usually phone and address) and we give one like the email. If the customer is a close family they must verify all 3 pieces of info in order to work with the acct. These preventive measures insure our customer’s information is safeguarded from exploiting from within or outside our business.

In my Essay I have gone over the information we keep, how we use the information, and most importantly how we protect it. These 3 principals within a system are key to making a successful and safe information database in to function as a company. I have seen many companies that used poor data management and struggled with even the simplest of tasks. I am hopeful as while I see our systems constantly updating that soon we