Chapter 1 1 Conceptual Skill The cognitive ability to see the organization as a whole and the relationships among its parts. 2 Controlling The management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed. 3 Effectiveness The degree to which the organization achieves a stated goal. 4 Efficiency The use of minimal resources - raw materials, money, and people - to produce a desired volume…
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