1. Who are the Customers of Mitchell and his HR Staff? The customer’s of Mitchell and his HR staff could be considered to be every employee of the Bank of Montreal. This would include Executives, Directors, Line Managers, and even the employees. Secondarily, he would have customers at the parent company of the Bank of Montreal, SBC. Finally, Mitchells’ staff would also be responsible directly to the end customers of the Bank of Montreal. According to Shurtleff (1998), the customer of HR is anyone…
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