Business Intelligence:
Applications and technologies to help users make better business decisions.
Chief Information officer:
Senior manager in charge of the information systems function in the firm.
Chief knowledge officer:
Senior executive in charge of the organizations knowledge management program.
Chief privacy officer:
Responsible for ensuring the company complies with existing data privacy laws.
Chief security officer:
Heads a formal security function for the organization and is responsible for enforcing the firm’s security policy.
Collaboration: Working with others to achieve shared and explicit goals.
Customer relationship management:
Business and technology discipline that uses information systems to coordinate all of the business processes surrounding the firm’s interactions with its customers in sales, marketing and service.
Cyberlocker: Online file-sharing service that allows users to upload files to a secure online storage site from which the files can be synchronized and shared with others.
Decision support systems: information systems at the organization’s management level that combine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making.
Digital dashboard: displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide onepage overview of all the critical measurements necessary to make key executive decisions. e-government: Use of the internet and related technologies to digitally enable government and public sector agencies relationships with citizens, businesses, and other arms of government. e-business: the use of the internet and digital technology to execute all the business processes in the enterprise. Includes e-commerce as well as processes for the internal management of the firm and for coordination with suppliers and other business partners. e-commerce: the process of buying and selling goods and services electronically involving transactions using the internet, networks, and other digital technologies.
End users: Representatives of departments outside the information systems group for whom applications are developed.
Enterprise applications: Systems that can coordinate activities, decisions, and knowledge across many different functions, levels, and business units in a firm. Include enterprise systems, supply chain management systems and knowledge management systems.
Enterprise systems: Integrated enterprise-wide information systems that coordinate key internal processes of the firm.
Executive support systems: Information systems at the organizations strategic level designed to address unstructured decision making through advanced graphics and communications.
Information Systems department: The formal organizational unit that is responsible for the information systems function in the organization.
Information systems managers: leaders of the various specialists in the information systems department.
Inter organizational system: information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers.
IT governance: Strategy and policies for using information technology within an organization specifying the decision rights and accountabilities to ensure that information technology supports the organizations strategies and objectives.
Knowledge management systems:
Systems that support the creation, capture, storage and dissemination of firm expertise and knowledge.
Portal:
Web interface for presenting integrated personalized content from a variety of sources. Also refers to a website service that provides an initial point of entry to the web.
Programmers:
Highly trained technical specialists who write computer software instructions.
Social business:
Use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers and suppliers.
Supply chain