Beginning Communication Principles Chapter 1: Business and Professional Excellence in the Workplace Chapter 2: Verbal and Nonverbal Communication Chapter 3: Listening FOR THE USE OF UNIVERSITY OF PHOENIX STUDENTS AND FACULTY ONLY. NOT FOR DISTRIBUTION, SALE, OR REPRINTING. ANY AND ALL UNAUTHORIZED USE IS STRICTLY PROHIBITED. Copyright © 2014 by SAGE Publications, Inc. Chapter Outline Chapter Objectives Business and Professional Excellence in Context 5 After studying this chapter, you should be…
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