for the Future aUthOrS: PaUL LaNCi - DireCtOr - GLOBaL SerViCeS BUSiNeSS ChUCK rOarK, Ph.D., DireCtOr OF BUSiNeSS DeVeLOPMeNt/SOLUtiONS arChiteCtUre By 2009, 70 percent of knowledge work will occur in locations where workers will depend on a wireless and remote-access infrastructure that is outside the enterprise’s direct control. —william Clark, “Definition of Mobile workforce” Gartner , In 2010, 80 percent of key business processes will involve mobile workers’ exchange of real-time information…
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