User

Course
Operations Management
Test
Quiz 1
Started
4/20/14 4:13 PM
Submitted
4/20/14 5:47 PM
Status
Completed
Attempt Score
90 out of 90 points
Time Elapsed
1 hour, 34 minutes out of 2 hours.
Instructions
This quiz consist of 30 multiple choice questions. The first 15 questions cover the material in Chapter 1. The second 15 questions cover the material in Chapter 2. Be sure you are in the correct Chapter when you take the quiz.
Question 1
3 out of 3 points

The quality revolution is most related to
Answer

Selected Answer: continuous improvement
Correct Answer: continuous improvement

Question 2
3 out of 3 points

The three issues that are at the core of operations management include all of the following except
Answer

Selected Answer: utilization
Correct Answer: utilization

Question 3
3 out of 3 points

Which of the following is the correct sequence describing the evolution of operations management?
Answer

Selected Answer: efficiency, quality, customization, time-based competition, service, sustainability
Correct Answer: efficiency, quality, customization, time-based competition, service, sustainability

Question 4
3 out of 3 points

Which of the following is not a key activity of an operations manager?
Answer

Selected Answer: managing cash flows and strategic investments
Correct Answer: managing cash flows and strategic investments

Question 5
3 out of 3 points

Support processes would typically include all of the following except
Answer

Selected Answer: manufacturing and assembly
Correct Answer: manufacturing and assembly

Question 6
3 out of 3 points

The following terms -- interchangeability of parts, division of labor, highly repetitive tasks -- best relate to a focus on
Answer

Selected Answer: efficiency
Correct Answer: efficiency

Question 7
3 out of 3 points

Which is generally related to service operations?
Answer

Selected Answer: need for flexible capacity
Correct Answer: need for flexible capacity

Question 8
3 out of 3 points

A customer benefit package (CBP) includes
Answer

Selected Answer: both core offerings as well as peripheral offerings
Correct Answer: both core offerings as well as peripheral offerings

Question 9
3 out of 3 points

Which one of the following has the lowest goods content?
Answer

Selected Answer: movie presentation
Correct Answer: movie presentation

Question 10
3 out of 3 points

Which of the following would be the lowest in goods content and highest in service content?
Answer

Selected Answer: attending a theater production
Correct Answer: attending a theater production

Question 11
3 out of 3 points

A golf simulator in a retail sports store is an example of
Answer

Selected Answer: biztainment
Correct Answer: biztainment

Question 12
3 out of 3 points

In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
Answer

Selected Answer: Customer needs and expectations lead to customer benefit package, which leads to operating system processes.
Correct Answer: Customer needs and expectations lead to customer benefit package, which leads to operating system processes.

Question 13
3 out of 3 points

Computer software would be an example of
Answer

Selected Answer: a nondurable good
Correct Answer: a nondurable good

Question 14
3 out of 3 points

A value creation process could be any of the following except
Answer

Selected Answer: purchasing production material
Correct Answer: purchasing production material

Question 15
3 out of 3 points

Service management skills would include all of the following except
Answer

Selected Answer: accounting and finance
Correct Answer: accounting and finance

Question 16
3 out of 3 points

A company has two alternatives for meeting a customer requirement for 9,000 units of a