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JOB DESCRIPTION

TRAINEE TRAVEL CONSULTANT
Reporting to Branch Manager

JOB PURPOSE
To increase Company profitability and reputation whilst providing the best possible service to clients.

To be trained in all aspects of Travel making full use of all training and development provided. Trainees will have a personal development plan and will work towards achieving the competencies of a Travel Consultant.

Will be trained -

o To provide the best possible Customer Service, responding to all clients promptly and courteously and in a friendly manner. o To resolve customer problems and complaints efficiently and sensitively. o To strive to achieve branch and team sales and profitability objectives. o To generate and increase sales by applying effective selling techniques. o To proactively sell appropriate “add-ons”, insurance, currencies etc., and ensure clients have the correct documentation for their travel, E.g. Passport, Visa. o To monitor bookings throughout the day, ensuring problems do not occur. o To advise the Branch Manager of non-payment of balance and complaints. o To share day to day branch duties, including office tidying, banking, filing and general administration, ensuring Company instructions and procedures are adhered to at all times. Ensure brochures are well stocked and tidily displayed at all times. o To adhere to all Company Policies, including Health and Safety, and comply with all relevant laws including employment, FSA, retail and travel business legislation. o To carry out any reasonable and appropriate task delegated by your manager/assistant manager. o To achieve and maintain expected levels of competence as specified in the Company’s Competency Framework and your Personal Development Plan. o To attend training provided and attain appropriate professional qualifications.

COMPETENCIES

o To be open, honest & courteous in dealing with others (colleagues, customers & internal departments) o To