Term Paper Case Study: Barbara Norris, Leading Change in the General Surgery Unit

Term Paper Case Study
Hodges University

HAS 3129
Professor Mary MacLaughlin
12/10/15

Table of Contents

Introduction to the Case Study…………………………………………………………………………………………..1
Statement of the Problems………………………………………………………………………………………………..2
Generating Alternatives and Analyzing the Data……………………………………………………………….2
Selecting Decision Criteria…………………………………………………………………………………………………..3
Analyzing and Evaluating Alternatives and Action………………………………………………………………4
Recommendations and Implementation Plan…………………………………………………………………….6
Conclusion……………………………………………………………………………………………………………………………9
References………………………………………………………………………………………………………………………….10

Term
Next we will look at some of the individual issues that Barbara will work on.
Generating Alternatives and Analyzing the Data While Barbara’s unit at her last job was very close-knit and worked well together as a team, that is not the case at EMU. Barbara witnessed many of the senior nurses, who should be mentoring the newer nursing staff, were instead talking behind their backs and complaining about their inexperience. The newer nurses as well as some of the senior nurses expressed that they are frustrated with the patient care assistants and think they have inadequate training and skills. Barbara also has some individuals, for example, Jennifer, a seasoned nurse who is unhappy because she feels undervalued. Jennifer has gone the extra mile to take courses and attend seminars to bring her up to speed on all the latest technologies. She felt that at review time she should be acknowledged, if not by compensation then at least with gratitude for her efforts. Meghan, one of the newer nurses felt the senior nurses didn’t regard her as part of the team and discouraged her from asking questions. Louise, who has been a nurse at EMU for more than thirty years, feels that because of short staffing and the fact that some of the staff lacks experience that she spends much of her time tending to tasks other than patient care. Barbara also received feedback from some of the staff agreeing that “physicians treat them like servers” (Norris, 3)