Communication, being an essential part of the life of individuals and one of the major components of normal functioning of organizations, can involve the use of different media which serve to transmit a message from a sender to a receiver. Our Aviation Engine Repair Center is not an exception and our organization uses a variety of tools in the process of communication but, in the course of time, we have eventually arrived to the necessity to use all media effectively so that the message could fit the media it is transmitted by.
First of all, it should be said that, at the present moment, we use a variety of media which may be viewed as traditional and new ones. Among traditional media, or communication channels that are used in our Aviation Engine Repair Center may be named telephone and faxes. In fact, telephone is probably the most widely spread and used channel of communication within our organization. Basically, the communication process occurs by means of telephone between different units or departments of our company. For instance, the director can communicate with a head of the department using the telephone simply in order to find out the general information about the functioning of the department what it actually works at or what are the recent results of its work. Similarly, a head of the department can communicate with the manager in order to find out the details of some order the latter received from a customer, or vice versa, the manager can supply the head of the department with more detailed information about the order and demands of a customer. By the way, the telephone communication may be also external, when a manager communicates with a customer, for instance, that is also quite effective as it can help better coordinate the work of our company and wishes of customers.
Another traditional channel of communication is fax that is basically used to the external communication of the company with its customers, partners, suppliers, etc. Obviously, text messages sent via fax are delivered quite fast and provide an opportunity to receive essential information, for instance some documentation in an appropriate form in a relatively short period of time. In this respect, it should be said that fax is amply used by the director, heads of departments and a manager as they send and receive messages concerning their work. For instance, a head of departments can send or receive a fax message to or from a supplier concerning the more effective use of some materials our Aviation Engine Repair Center receives. Or else, the director can consult with our company’s partners and receive some samples of contracts by means of fax.
It is worthy of mention that probably one of the most effective channel of communication within our organization is a face-to-face meeting. In fact, it should be said that face-to-face meetings occur quite often in our Aviation Engine Repair center though they are not too often. In my opinion, it is extremely important since extremely frequent face-to-face meetings threaten to decrease the effectiveness of communication, since we will simply get used to this form of work and, if the message is not delivered effectively during the face-to-face meeting, its effectiveness will be low, while occasional but not rare face-to-face meeting help us keep our interests and attention to this type of communication quite high. Naturally, this channel of communication is one of the most important since it provides an excellent