CONFIDENTIAL
To: Mr A P Hampton
From: Active Assistance Date: 29th October 2012
REPORT ON THE GRIEVANCE BETWEEN MRS SMITH AND MR HAMILTON
1.0 TERMS OF REFERENCE
On 24th October 2012, the employee Mrs Smith reported a grievance against Mr Hamilton on the grounds of age discrimination. The act of discrimination was reported to be on the 10th October 2012. Mrs Smith reported this grievance verbally to Mrs Tool (manager) on the 10th October 2012. However Mrs Smith felt the outcome of the verbal report had not resolved the matter and therefore reported the grievance formally in writing on the 24th October 2012. Mrs Smith wanted her grievance to be discussed formally and resolved. The grievance report was received and dealt with by
Ms Tool explained how she had verbally warned Mr Hamilton after the grievance that was reported to her.
Ms Stevenson, the HR Advisor, attended the meeting with the grievance letter that was received by Mrs Smith as evidence of the grievance reaching the formal procedure.
The grievance was discussed by all employees and the outcome was for Mr Hamilton to receive a formal disciplinary of a written warning. This outcome was verbally confirmed to all employees, followed by written confirmation. The disciplinary was to be completed at a later date.
4.0 CONCLUSION
The formal grievance was received and dealt with time effectively. All employees involved discussed the grievance in detail and accepted the importance of this grievance. The outcome was to be a disciplinary against Mr Hamilton; this was confirmed verbally and in writing. The impact of the findings within the grievance meeting has enhanced employees’ knowledge on the importance of age discrimination and the grievance procedure. Ms Tool; the manager gained knowledge and experience on the correct way to handle a serious complaint made between employees.

5.0 RECOMMENDATIONS
As a result of the grievance, the HR Leader recommends the following:
5.1 Ensure all managers are up to date on all procedures. This may reduce the amount of grievances filed within the organisation as the