including (1) designing its value stream around customer needs, (2) balancing work so all stages flow evenly, (3) operating on the basis of customer pull, and (4) continuously improving. Quadrant makes the lean principles work in a project environment by (1) knowing what can be standardized and what must be customized, (2) carefully setting and consistently managing customer expectations, (3) aligning goals of all stakeholders, and (4) recognizing that variances will occur, and designing routines…
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