Applebee’s Applebee’s I have been going to eat at Applebee’s since I was young, although it is not my favorite restaurant, I do occasionally enjoy it. When I first came to St. Louis I enjoyed going out to dinner with my husband, but I hate waiting in long lines just to eat. We drove by Applebee’s and there wasn’t a very long wait so we stopped. I remember getting the 2 for $20 special, which is great, but by the time we got our food the smell of the restaurant had made me lose my appetite. I am going to evaluate Applebee’s food, service and cleanliness based on my experiences and views of others. Applebee’s Menu is broad. They have many different options from appetizers all the way to deserts and alcoholic drinks, along with a special Wight Watchers section, which most reviewers love. Setting the menu to accept all different kinds of people is a great tactic to get more people in the doors. The menu is descriptive so the food you order is mostly what you get. Many people, including me, agree that the portion size is too small compared to the cost. At another competitive restaurant of the same caliber, the portion size would double and be about the same cost. According to some people the food is very bland and by the time it reaches the table it is almost always room temperature or colder. I have had my fair share of good and bad food at Applebee’s, although there is still a small disappointment over the quality of the food. The service at Applebee’s is either lacking in comfort or over the top. I always seem to walk in at the wrong time I guess. I have had servers from Applebee’s almost completely ignore me, and I have had servers that have used terms of endearment that were excessive. The service in general is usually slow, and it seems to me that the servers just take out their mood on the customers. There are times that are far and few between that really make me happy to be there, when my food is hot and my server fills my drink without having
value. Nonetheless, the Social Customer Relationship Management sector of any company needs the Empowered Customer to gain leverage on its products and services for improvement. If the Empowered customer isn’t providing its enthusiasm, feedback or reviews of the product or service there isn’t any way for potential buys to gain insight on the product from someone who has experienced using the product or service. A company like Applebee’s restaurant incorporates Social Customer Relationship Management…
Terrance Ellis Eng 101 TTH Ms.Tolley Rough write 1 “Why we work” by Andrew Curry was very informational and resourceful. So it was not hard for me to agree with him about employees being stressed out and discontent with their jobs. Andrew gives multiple reasons to agree with him. Most of the reasons come from experience from my past and present jobs. Others reasons come from economy problems. I agree with Andrew because I to was stressed out and discontent at my past job Applebee's. First the…
DOES FRANCHISING CREATE VALUE? AN ANALYSIS OF THE FINANCIAL PERFORMANCE OF US PUBLIC RESTAURANT FIRMS* E. Hachemi Aliouche, Ph.D. Assistant Professor, School of Business Southern New Hampshire University Senior Research Fellow, The William Rosenberg International Center of Franchising, University of New Hampshire Udo Schlentrich, Ph.D. Associate Professor, Whittemore School of Business and Economics University of New Hampshire Director, The William Rosenberg International Center of Franchising…