Kanduampully, 2004). A Pareto diagram for the operations challenge is contained in appendix one. This diagram indicates that the main issues relate to staffing, the environment, the lack of clear procedures/policies, the absence of a clear strategic approach to customer service delivery and technology to support service delivery. Whilst this diagram is useful to identify the main issues, the difficulty is that the diagram can over simplify the problem, particularly if a large budgetary or time commitment…
Words 5893 - Pages 24