Chapter 2 The Financial Impact of Human Resource Management Activities CHAPTER LEARNING OBJECTIVES Questions this chapter will help managers answer: 1. Can behavior costing help improve our business? 2. If I want to know how much money employee turnover is costing us each year, what factors should I consider? 3. How do employees’ attitudes relate to customer satisfaction and revenue growth? 4. What’s the business case for work-life programs? 5. Is there evidence that high-performance work policies…
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