Table of contents
1.0 Introduction 2
2.0 How and when to use in house training and external resources 2
(a) In house training 2
(b) External resources 2
3.0 The topics to be covered by the training 3
4.0 Training methods 3
5.0 Professional or formal qualifications relevant to staff. 3
6.0 Means to keep training up-date 4
7.0 Conclusion 4
Reference 6
Appendix 7

1.0 Introduction
This report illustrates means of decising export training programmes appropriate with all individuals involved in exporting activities.
2.0 How and when to use in house training and external resources
(a) In house training
It is used when most of staff in Galanz needs to learn, and it generally used by small businesses, because it is the most cost-effective way to improve the skills of their employees. It usually happened when there is a change in Galanz about legislation, documentation, change to internal procedures or train all staff to a certain level.
There are several forms of in-house training, for instance:
The training programme is designed and carried out by Galanz’s company
The training programme is tailored to your needs and managed by a training specialist
An internet-based training course
Informal, on-the-job training
A formal in-house training with properly planned and executed, can be highly flexible and cost effective.
(b) External resources
It generally used when the Galanz does not have the skills or resources to train its employees internally, which may need to use an external training provider.
And the training forms are as followed,
Short courses for specific topics
Longer course at colleges, universities and private providers
The value of external training are trainers are specialists in both training and in Galanz’s business sector, they can bring it and its employees up to speed on current best practice and new ideas. And that may lead to its employees may interact with employees from other businesses, giving a different angle, and improving the effectiveness of the training.
While it is difficult to know the ability and subject knowledge of the trainer, so Galanz you should make sure the choice will best suit its business. And it can disrupt your business as it may require you to send an entire team away from the office at the same time.
Moreover, they are more expensive than internal training and the training may not be specific to its particular business.
In my opinion, Galanz can use both in-house and external training, because the internal training is most suitable and specific for its company, while external training may be more professional and bring some new ideas to the company.
3.0 The topics to be covered by the training
The topics covered by the training of Galanz's employee for exporting should be
International product standards—The products of Galanz should fulfill the product standard of the target country export documentation--Staff involved in exporting should know it in detail tariffs and duties—In Australia, different products has different tariffs and duties, Galanz’s employee should know the details doing business in overseas markets—It should get the basic ideas about the exporting process and which institutions need to contact with legal requirements and restrictions of target countries—Galanz should avoid to commit these legal requirements literacy--The process of exporting need do read some document or reply the e-mail language- -The target market counties of Galanz is UK, Australia and South Africa, and the official language there is English
Numeracy
IT skills--Such as operating methods of Word, Excel, power point, etc.
4.0 Training methods
When Galanz decide to offer training in its business, the elements should be considered are whether the training will be in-house or external; the cost of the training ; the space required if the training is done in-house; how much time is needed
; how its business would benefit.
Another factor in determining the most appropriate type