Orange County Convention Center
Orlando, Florida | May 15-18, 2011
Case Study: Coca Cola Tackles the Business and Technology
Challenges of Implementing SAP Adobe HCM Process & Forms
Lisa Bobb
Valarie W. Mackey
]
[ Learning Points
Learn how to properly plan for a SAP HCM Adobe Process &
Forms Project
Learn about the things to look out for when implementing SAP
HCM Adobe Process & Forms
Learn how The Coca-Cola Company customized the SAP
HCM Adobe Process & Forms to meet our needs
Real Experience. Real Advantage.
2
[ Agenda
Company Profile and Background
HR Transformation
Enterprise Portal Branding
SAP Adobe HCM Process and Forms Project Introduction
SAP Adobe HCM Process and Forms Features and Benefits
Demo
Challenges and Lessons Learned
Questions
Real Experience. Real Advantage.
3
[ Company Profile
•
Our Company
– Marketing & Innovation
– ~ 400 Brands in over 200 countries (80 in the US alone)
– 18,000+ employees*
– Stock Symbol KO
•
SAP Implemented Globally
–
–
–
–
–
•
Implementation began in 1997 with FI
HR began in 1999
50+ country variations
Single instance in the US*
Split Landscape
SAP HR Global Footprint – 6.0
EhP4
–
–
–
–
–
–
–
–
–
Employee Administration
Organization Management
SAP Portal
ESS/MSS & Adobe Interactive Forms
Enterprise Compensation Management
Employee Performance Management
Learning Solution (LSO)
Time & Attendance
BW for HR
*Does not include 2010 CCE acquisition (75,000 employees)
Real Experience. Real Advantage.
[ Evolution of SAP HR at The Coca-Cola Company
crawl
walk
sprint!
Focus on Service
Delivery
Real Experience. Real Advantage.
Leverage the
Investment
Set the
Foundation
• 2008 - 11 HR Transformation
• Focus on usability
• Local Language portal
• Enable BPO & Call Centers
• 2009 -11 Manager Center
• HCM Adobe Processes & Forms
• Enterprise Compensation
Management
• Learning Management Portal
• SAP Time & Attendance
• 2009 Upgrade to ECC 6.0 Ehp4
• 2008 Upgrade to ECC 6.0
• 2008 HR Portal to Employee Portal: myKO w/ Enterprise Content Management
• 2007 Global LSO Rollout Complete
• 2006 PCRs in North America
• 2006 Performance Management
• 1998 – 2005 Pilot to Global SAP HR
Implementation Complete
• Personnel Admin / Org Mgmt
• Business Warehouse
• 2002 HR Portal: All About Me
Orange County Convention Center
Orlando, Florida | May 15-18, 2011
HR Transformation
]
[
Real Experience. Real Advantage.
[ HR Transformation Objectives
• To deliver twice the value, at a significantly reduced cost, compared to the current state
• To utilize global common standard processes within a tiered service delivery model
• To transform the role of the Human Resources generalist into a strategic business partner, enabling increased focus and alignment to the business strategy (e.g. driving organizational effectiveness, organizational change and leveraging key talent, etc.) • To deliver a common, positive user experience and enhance productivity for managers and HR Professionals
Classified - Internal use
Real Experience. Real Advantage.
Page 8
HR View- End State Service Delivery Model
[
ILLUSTRATIVE
Business Requests are Wide Ranging
Fast and accurate common processes for common employee experience and fairness Complaint s People Strategy
Aligns with Business
Strategy
Vacation
Questions
(eg Culture, Capability,
Talent, Change)
Maternity
Leave
New Employee
Orientation
PDF
M&A
Integration
Expat
Policy
RIF
Job
Grades
Recruitmen t Change
Management
Clear roles for speed of service delivery and expertise Strategic
Business
Partner
Faster response to managers and employees Global Centers of Expertise
Talent
Acquisition
