When handling information, there may be times when you have concerns about how to record, store or share information. It is important that you know the appropriate action to take if you have any concerns.
Decide the action you would take for each of the following situations.
Situation
Action
You receive a message from a patient’s son to say he will be visiting, but he will be late.
Give the patient a basic message that a person is coming to visit you, but is running late.
You are asked to update a person’s electronic support plan, but when you go to the computer, someone else’s details have been left on the screen.
Appropriately short cut the page and ask the management to close the previous screen in case it needs saving.
While on duty, you take a call from a person claiming to be the relative of a person who has recently been very unwell. The relative asks you for a lot of personal details relating to the care of the person.
On this occasion I would ask for the person details and contact the family members of the person that is ill. Then provide his details and see if he is what he says he is.

Also I would explain to the person asking questions, that I’m not allowed to pass on personal information due to data protection act.
You find the notes of one person mixed in with the notes of another person.
Carefully notify both people that each other notes have been mixed up.

Do this by asking who wrote what and seeing the style of their writing.
You overhear three other members of staff talking about a person whose care they are not involved with.
Carefully detail and write an incident report about your findings, then pass the incident report to management.
One of the residents in the care home where you are working asks you about the health of another resident.
This would be a touchy and delicate subject according to